Refund Policy

Last updated on 07-02-2024 17:51:31

These Terms and Conditions, along with privacy policy or Refund terms (“Terms”) constitute a binding agreement by and between REMOTEENGINE TECHNOLOGIES PRIVATE LIMITED, ( “Website Owner” or "RemoteEngine" or “we” or “us” or “our”) and you (“you” or “your”) and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, “Services”).

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

At RemoteEngine Technologies Private Limited, we are committed to providing high-quality AI-driven hiring services to meet your business needs effectively. However, we understand that circumstances may arise where a refund is necessary. This refund policy outlines the terms and conditions regarding refunds for our subscription-based hiring services.

1. Refund Eligibility
• Refunds are applicable if a developer provided by RemoteEngine is unable to perform or join your project.
• Eligibility for a refund is determined based on the following conditions:
  • The developer is unable to perform the agreed-upon tasks despite reasonable efforts.
  • The developer is unable to join your project within the agreed-upon timeframe.
• Refunds will be processed within 7 days of the request, subject to meeting the eligibility criteria.
2. Refund Process:
• To request a refund, please contact our customer support team at billing@remoteengine.co or +91 9354659247.
• Provide detailed information regarding the issue and reasons for requesting a refund.
• Our team will review your request and determine eligibility based on the refund policy.
• If eligible, the refund will be initiated within 7 days of approval, using the original payment method.
3. Replacement Option
• If a refund is requested after the 7-day period or if the refund request does not meet the eligibility criteria, you may be eligible for a replacement developer.
• RemoteEngine will provide a replacement developer with similar qualifications and skills to fulfill your project requirements.
4. Non-Refundable Fees
• Certain fees, such as setup fees or administrative charges, are non-refundable.
• Refunds are issued only for the developer's subscription fees and exclude any non-refundable fees.
5. Customer Obligations
• It is the customer's responsibility to provide clear project requirements and expectations to ensure successful engagement with the developer.
• Failure to provide necessary information or support may impact the developer's ability to perform effectively and may affect refund eligibility.
6. Dispute Resolution
• In case of disputes regarding refund eligibility or any other related matters, RemoteEngine will strive to resolve the issue through mutual discussion and agreement.
7. Changes to the Refund Policy
• RemoteEngine reserves the right to update or modify this refund policy at any time without prior notice.
• Any changes to the refund policy will be communicated to customers through our website or other appropriate channels.

By engaging with RemoteEngine and subscribing to our hiring services, you agree to abide by the terms and conditions outlined in this refund policy.

If you have any questions or concerns regarding our refund policy, please contact us at team@remoteengine.co or +91 9354659247.