These terms govern how you and your team use the RemoteEngine platform and the services we provide through it. Please read them carefully before signing up or making a purchase.
By accessing the RemoteEngine website, signing up for an account, or engaging any of our services, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you are agreeing on behalf of an organisation, you confirm that you have the authority to bind that organisation to these terms.
If you do not agree with any part of these terms, you must not use the platform.
RemoteEngine operates a platform that connects companies with pre-vetted engineering talent, and provides associated services including (but not limited to) Employer of Record (EOR), Contractor of Record (CoR), global payroll, recruitment process outsourcing (RPO), capability-centre setup, and managed engineering pods.
The exact scope, fees, and SLAs of any engagement are defined in a separate order form or statement of work agreed between you and RemoteEngine.
You must be at least 18 years old and legally capable of entering into a contract in your jurisdiction. When you create an account, submit a lead form, or share your phone number with us, you agree to (a) provide accurate, current contact information (including a valid mobile/WhatsApp number where requested), (b) keep your credentials confidential, (c) not misuse the WhatsApp channel — for example by spamming us, impersonating others, sending unlawful content, or attempting to disrupt our messaging service — and (d) be responsible for any activity that takes place under your account or from the phone number you have registered.
We may suspend or close an account, or stop messaging a phone number, that we reasonably believe has been used in violation of these terms or applicable law.
Subscription fees, per-employee or per-contractor fees, and one-off charges are billed in advance on the schedule set out in your order form (typically monthly). Unless stated otherwise, fees are exclusive of any applicable taxes, which will be added to your invoice.
Late payment may result in suspension of the service after a written grace period.
Where RemoteEngine engages workers on your behalf through our EOR or CoR products, the legal employment or contractor relationship sits with RemoteEngine (or our authorised local entity) and the worker. You direct the day-to-day output of those workers; we administer payroll, statutory benefits, and compliance.
You agree not to (a) instruct workers to act in breach of local labour or tax law, (b) treat contractors in a way that creates employment-classification risk, or (c) attempt to circumvent our involvement by directly contracting workers we placed within twelve (12) months of the engagement, unless agreed in writing.
Subject to payment of all fees due, all work product created by RemoteEngine workers in the scope of their engagement for you vests in you. Every engagement we administer includes a written IP-assignment clause aligned with the worker's local jurisdiction.
The RemoteEngine platform, software, brand, and content remain our property. You may not copy, reverse-engineer, resell, or sublicense the platform.
We will treat your confidential information with the same care we apply to our own. Personal data we process on your behalf is handled in accordance with our Privacy Policy and the data-processing terms in your master services agreement.
We aim to keep the platform available 99.9% of the time, excluding scheduled maintenance and force majeure events. Specific SLAs (for example, time-to-shortlist on staffing or cycle-close on payroll) are recorded in your order form.
Either party may terminate the master agreement with 30 days' written notice, unless a longer term is specified in the order form. On termination we will (a) complete any final payroll cycles, (b) transfer documentation for active workers, and (c) co-operate with a reasonable hand-over for up to 30 days.
We may terminate immediately for non-payment, breach of these terms, or where required by law.
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages. Our aggregate liability under any engagement is capped at the fees paid by you to RemoteEngine in the twelve (12) months immediately preceding the event giving rise to the claim, except in cases of gross negligence, wilful misconduct, fraud, or where liability cannot be limited by law.
Where we provide misclassification indemnification under our Contractor of Record product, the indemnity cap stated in that product’s specific schedule applies.
WhatsApp Business Platform, hosting providers, payment gateways, and other third-party services we rely on are operated by parties independent of RemoteEngine. We are not liable for outages, delays, message-delivery failures, security incidents, policy changes, or misuse by third parties on those platforms — including impersonation of our brand, phishing attempts, or unsolicited messages sent from numbers we do not control. Your recourse for third-party issues is against the relevant provider.
Consent. By sharing your phone number with us (through a lead form, demo booking, ticking the WhatsApp opt-in, or messaging us first on WhatsApp), you agree to receive transactional messages (account updates, OTPs, appointment reminders, customer-support responses) and, where you have opted in, promotional messages (product updates, offers, relevant content) from RemoteEngine over WhatsApp, email, and SMS.
Opt-out. You can stop receiving WhatsApp messages from us at any time by replying STOP, UNSUBSCRIBE, or OPT OUT to any message we send, or by emailing privacy@remoteengine.co with the phone number you want removed. Opt-out requests are actioned within 24 hours. Essential service messages (such as OTPs needed to sign in) may continue until you close your account.
Grievance redressal. If you have a complaint about our services, our use of WhatsApp, or how we have handled your personal data, write to our grievance officer at grievance@remoteengine.co. We will acknowledge within 48 hours and provide a substantive response within 15 days, in line with the Information Technology Rules, 2011 and the Consumer Protection (E-Commerce) Rules, 2020.
Meta’s policies. Our use of WhatsApp is subject to Meta’s WhatsApp Business Solution Terms, Commerce Policy, and Business Messaging Policy. You agree not to use our WhatsApp channel in a way that would put us in breach of those policies.
You agree to indemnify RemoteEngine against losses arising from (a) your instructions to workers that breach local law, (b) your use of the platform in violation of these terms, (c) misuse of our WhatsApp or other communication channels by you or from your registered phone number, or (d) claims brought by third parties arising from your business, products, or content.
We may update these terms and our Privacy Policy from time to time. Material changes will be communicated via email, an in-platform notice, or a WhatsApp message to the number you have on file, at least 30 days before they take effect. The “Last updated” date at the top of the page always reflects the latest revision, and continued use of the platform after the effective date constitutes acceptance of the updated terms.
These terms are governed by the laws of the Republic of India. The courts of Bengaluru, Karnataka have exclusive jurisdiction over any dispute, except where local mandatory law requires otherwise.
Questions about these terms? Reach us at legal@remoteengine.co. Grievances or WhatsApp opt-out requests: grievance@remoteengine.co.