Privacy Policy

1. Who We Are

RemoteEngine Technologies (P) Limited ("RemoteEngine", "we", "us") operates the website at remoteengine.co and the related hiring, payroll, and EOR services. We are the data controller for the personal data described in this policy.

2. Information We Collect

Information you give us

• Account details — name, work email, company, phone number (including WhatsApp number).
• Hiring-brief details — role, stack, country, budget, and similar information you provide when requesting talent.
• Billing details — company billing address, tax IDs, and payment instrument data (handled through our payment processor; we do not store full card numbers).
• WhatsApp and other messaging content — the messages, attachments, and metadata you exchange with us over WhatsApp, email, chat, or phone, along with your consent status and opt-in timestamp.
• Worker data, when you ask us to engage workers on your behalf — names, contact details, government IDs, bank details, and other information required to administer payroll, benefits, and compliance.

Information collected automatically

• Usage data — pages viewed, actions taken in the platform, IP address, browser type, device identifiers.
• Cookies and similar technologies — see section 7 below.

3. How We Use Your Information

We process personal data to:

• Provide and improve the platform and our services.
• Authenticate users and protect accounts from abuse.
• Match hiring briefs with suitable talent.
• Administer payroll, benefits, taxes, and statutory compliance for engaged workers.
• Send service notifications, order and account updates, appointment reminders, one-time passwords, and customer-support messages, including over WhatsApp, email, and SMS.
• Where you have opted in, send you promotional messages about relevant RemoteEngine products and offers over WhatsApp, email, or SMS — you can opt out at any time (see section 13).
• Detect, prevent, and respond to fraud, security incidents, or illegal activity.
• Comply with our legal, regulatory, and audit obligations, including obligations under Meta’s WhatsApp Business Solution Terms.

4. Legal Bases

Where GDPR or equivalent local law applies, our legal bases for processing are: performance of a contract with you, our legitimate interests in running and improving the platform, your consent (for example, for non-essential cookies), and compliance with legal obligations.

5. Sharing Your Information

We do not sell personal data. We share it only with:

• Service providers — payment processors, cloud-hosting providers, CRM and helpdesk tools, analytics tools, and email/SMS delivery vendors — under written data-processing agreements.
• WhatsApp Business Platform (Meta) and our Business Solution Provider — when we message you over WhatsApp, your phone number, message content, and delivery metadata are processed by Meta Platforms, Inc. (operator of WhatsApp) and by our authorised WhatsApp Business Solution Provider that routes the messages, in each case subject to their own privacy terms.
• Local employment partners — where we cannot directly employ a worker ourselves, our authorised local partner of record processes the limited data required to act as the legal employer.
• Authorities — when required by a valid legal request or to defend RemoteEngine’s rights.
• Successors — in the event of a merger, acquisition, or sale of assets, subject to equivalent privacy commitments.

6. International Transfers

We operate from India and personal data is primarily processed here. Where data is transferred outside your home jurisdiction, we rely on Standard Contractual Clauses, adequacy decisions, or equivalent safeguards required by your local data-protection law.

7. Cookies

We use a small number of essential cookies to make the platform work (for example, to keep you signed in) and analytics cookies to understand how the site is used. You can disable non-essential cookies through your browser or our consent banner. Doing so will not break essential functionality.

8. Data Retention

We keep personal data for as long as you have an active account and afterwards for as long as we need it to (a) meet legal, tax, or accounting requirements, (b) defend against legal claims, or (c) resolve disputes. Worker payroll and tax records are typically retained for seven years after the engagement ends.

9. Security

We apply administrative, technical, and physical safeguards to protect personal data — encryption at rest and in transit, role-based access controls, audit logging, regular penetration testing, and an ISMS aligned with ISO 27001 and SOC 2. No system is impenetrable; if a breach affects you, we will notify you in line with applicable law.

10. Your Rights

Depending on where you live, you may have the right to access, correct, delete, port, or restrict the processing of your personal data, and to object to certain processing or withdraw consent at any time. To exercise any of these rights, email privacy@remoteengine.co. We will respond within the timeframes required by your local law.

11. Children

RemoteEngine is not intended for individuals under the age of 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy as the platform evolves or to reflect legal changes. Material updates will be notified by email, an in-platform banner, or a WhatsApp message to the number you have on file. The “Last updated” date at the top of this page always reflects the latest revision.

13. WhatsApp Business Communications

Where you have shared your phone number with us — for example by filling out a lead form, booking a demo, ticking the WhatsApp opt-in on our website, or messaging us first on WhatsApp — you consent to receive WhatsApp messages from RemoteEngine. These messages may include:

• Transactional and service messages — account updates, one-time passwords, appointment reminders, and customer-support responses. These are sent as part of the service you asked for.
• Promotional messages — product updates, offers, or content we think you’ll find useful. We only send these where you have opted in on the lead form or through a subsequent opt-in.

How to opt out. You can stop receiving WhatsApp messages from us at any time by replying STOP, UNSUBSCRIBE, or OPT OUT to any message we send, or by writing to privacy@remoteengine.co with the phone number you want removed. Opting out of promotional messages does not stop essential service messages (such as OTPs) that you need to use the platform.

Message routing. Messages are delivered through the WhatsApp Business Platform operated by Meta Platforms, Inc. and our authorised WhatsApp Business Solution Provider. Meta and the BSP process your phone number, message content, and delivery metadata under their own terms and privacy policies.

Retention. WhatsApp conversations, opt-in evidence, and delivery logs are retained for as long as required to provide the service and to demonstrate compliance with Meta’s WhatsApp Business Solution Terms and applicable Indian law (typically up to seven years, aligned with our general retention schedule in section 8). We delete or anonymise this data sooner where possible.

Compliance. Our WhatsApp messaging complies with the Information Technology Act, 2000 and its rules (including the Digital Personal Data Protection Act, 2023 as it comes into force), TRAI commercial-communication regulations where applicable, and Meta’s WhatsApp Business Solution Terms, Commerce Policy, and Business Messaging Policy.

Grievance officer. If you have a complaint about how we have used WhatsApp or handled your personal data, write to our grievance officer at privacy@remoteengine.co. We will acknowledge within 48 hours and respond within 15 days, as required by Indian law.

14. Contact

To exercise your rights, raise a concern, or ask anything about how we handle your data, write to privacy@remoteengine.co or post a letter to our registered office.